Customer Finance Applications
Loan Status Key
not sure what status the loan is at? Find all the stages below and what the keys mean.
We've received a full application from you or your client and one of our underwriters are working out which is the suitable loan offer - This shouldn't take more than a few hours, but we want to make sure we get it right.
Your application for a bridging loan has been received and is currently with one of our bridging experts to find the most suitable lender.
Congratulations, you made a good choice passing the application to Loans Warehouse. Your clients bridging loan has completed and funds should be in their bank - Thank you for trusting us to act on your behalf and we hope we've done a good job.
We’ve made initial contact with your client and agreed a time to call them back and complete a fact find.
The client has asked to be removed from our database and not contacted in the future
We have received this application already from another provider within the last 30 days and it's either still live or we cannot help.
We've received an enquiry from your client and we're proactively trying to contact your client by phone, text and email to complete a fact find and enable us to provide a full quotation - we'll do this daily for at least a week including early evening and Saturday.
When we’ve completed an application but something unsuspected has been discovered and we’re trying to contact the client for clarification or explanation
Customer has requested their data is removed or they have withdrawn their consent for us to process their data.
Customer has been provisionally approved for a Guarantor Loan only.
The contact details provide by the applicant are invalid, if an email has been provided we have introduced ourselves by email and asked the customer to contact us.
We have recommended a second charge mortgage to your client and issued a Mortgage Illustration. The paperwork has been emailed and posted to them and we will follow up with the client to assist in any way and ensure all documentation is completed correctly. If you have any questions or hear from your client please let us know, we're here to help.
We've been trying morning, noon and evening but unfortunately haven't managed to contact your client, if you speak to the client please ask them to call our head of ops on 07917 363 396
The application has been completed and the lender has issued a binding offer to your client, upon receipt of the signed Legal Charge funds will be released.
We're sorry but we can't help, unfortunately, the application doesn't meet any of our lender's criteria. Unless instructed otherwise, we'll have looked at secured and unsecured lending and possibly even a bridging loan. We'll give you a full explanation of why we couldn't help on this occasion.
We've assessed the application and believe a remortgage is the most suitable option, we've passed the application through to our partner who will underwrite and quote your client.
Good news, we have an offer for your client! The update should tell you the amount that we can offer, it won't yet show any fees as these will be agreed upon with your client before being finalised.
This status is specifically for a Personal Loan application which are predominantly completed online, the customer has been accepted and has signed the credit agreement.
Congratulations, you made a good choice passing the application to Loans Warehouse. Your client's secured loan has been completed and funds should be in their bank - Thank you for trusting us to act on your behalf and we hope we've done a good job.
We've spoken to your client at length and agreed figures that they've requested is put in writing, the documents are being drawn up.
Whilst we cannot help with one of the lenders we package loans for, we have an extended panel of lenders who take applications directly that we believe can help your client.
Unfortunately, when we spoke to your client they have advised they no longer wish to proceed with the application. We hope this is nothing we've done but if you have any questions we're always willing to discuss the matter and do whatever we can. The update will give you a summary of the conversation with your client so you'll know why they are not proceeding.
Congratulations, you made a good choice passing the application to MoneyMatic. Your client's unsecured loan has completed and funds should be in their bank - Thank you for trusting us to act on your behalf and we hope we've done a good job.
This application has been accepted in principle by one of our panel of unsecured lenders, this application has passed the credit score and is awaiting final approval from the lender, at which point the credit agreement will be emailed to the client for an e-signature. We are chasing the lender and the customer is fully up to speed.
We've issued an unregulated loan offer, we will follow up with the client immediately but if you have any questions or hear from your client please let us know, we're hear to help.
This is extremely good news, it signifies your client has returned the initial documents to us and is keen to complete their loan, the team at Loans Warehouse will now start to package the loan and order any third-party information required like mortgage reference or a valuation.